Triage and Outreach officer

Location: Hanwell Community Library, W7 3HL, London Borough of Ealing (Owing to COVID 19 you may be requested to work remotely at times)
Salary: £28,000 PA Job Share Welcome
Hours: Monday to Friday 9.30-5.30 (35 hours )
Contract: 12 Months FTC (with the possibility of extension- subject to funding )
Deadline:You are invited to apply at the earliest opportunity and no later than Monday 22nd November 2021.

Ealing Law Centre will close this call for applications if we receive a large number of applications or a suitable candidate applies.

Whilst the post is open to all, we are particularly keen to attract candidates who are from backgrounds currently underrepresented in the law and who have experienced of some of the issues many of our clients face.

Ealing Law Centre is an award winning and highly respected law centre, providing specialist legal advice and representation to our local community. We have built a strong reputation for innovation in our services and we are entering an exciting new phase. We will be moving our base to Hanwell Community Library and providing legal services from the heart of the community. We have been awarded a grant through the Community Justice Fund for the post of Triage and Outreach Officer.

Our Triage and Outreach Officer will sit at the heart of the partnership between the library and the Law Centre. They will assist Ealing Law Centre clients with accessing digital platforms, referrals and signposting clients to appropriate services. The post holder will have the ability to spot trends such as; identifying service users’ need for additional specialist legal advice, service users need for referral services, referral agencies requiring the Law Centre’s services and the ability to inform the case for additional resources where required. The post holder will assist in improving services to ensure that we can combat digital exclusion by developing the knowledge and expertise of volunteers and support volunteers to assist service users with digital applications, and make applications for benefits online .and combating digital exclusion.

The post holder will be able to demonstrate empathy and be committed to improving the wellbeing of those that are socially excluded. They will thrive being part of a small team and be enthusiastic and solution focussed and help to support our clients and the wider local community.

Download the job description.

How to Apply

Complete the online application form below.

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Download and complete the Equal Opportunities & Diversity Monitoring Form, optional.

If you require an application form to be emailed to you, please email

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Ealing Law Centre is fully committed to compliance with the requirements of all relevant Data Protection legislation (including the General Data Protection Regulation (Regulation (EU) 2016/679)).

Any personal data submitted to the Law Centre for the purpose of this job application will be confidentially and securely stored in accordance with our data retention policy for 6 months after this position is closed [unless you have been appointed for the role]. It will be held by the Law Centre as Data Controller and will only be used for the purposes of considering and where appropriate, responding to your interest in this position (and any associated purposes). It will not be disclosed to any third parties and will be securely deleted 6 months after this position is closed [unless you have been appointed for the role]. You have a right to be told what data we hold about you (though you are likely to have provided us with that data) and to have it corrected if it is wrong. You may have other rights under the data protection legislation and you can find out more about these rights from the Information Commissioner’s Office at

If you want any more information about how we use and share your personal data you can read our Privacy Notice on our website at We are also happy to provide you with a paper copy of our Privacy Notice.
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